Terms & Conditions

Website use

This website is operated by PlumbTherm Systems LTD (company number 17352502), registered in England and Wales. By using this website, you agree to these terms and conditions.

The content on this website is provided for general information purposes only. It does not constitute legal, technical, building regulations, gas safety, electrical safety, refrigerant, plumbing compliance, heating compliance, warranty or any other professional advice.

Enquiries are not confirmed installation agreements

Submitting an enquiry through this website — whether through the Systems Enquiry form, the Contact form or by email — does not constitute a confirmed installation agreement, service commitment, booking confirmation, price acceptance or any binding contract.

All service terms, scope, responsibilities, materials, access arrangements, pricing, certification expectations, warranty terms and installation responsibilities are agreed directly between the parties before any work begins.

Service availability

Service availability is not guaranteed. PlumbTherm Systems LTD does not commit to availability, response times or service attendance through this website. Enquiries are assessed and responded to at the company's discretion.

Regulated work and certification

Unless confirmed directly and in writing, PlumbTherm Systems LTD does not claim or guarantee:

• Gas Safe registration or gas appliance work authorisation
• F-Gas certification or refrigerant handling authorisation
• REFCOM registration
• NICEIC, NAPIT or electrical certification
• Heat pump certification or accreditation
• Boiler manufacturer approval or accreditation
• Emergency service or 24/7 attendance
• Guaranteed response times
• Warranty cover of any kind
• Insurance cover for installation work
• Commercial contract status
• National service coverage
• Energy savings or performance outcomes
• Building regulations compliance or building control sign-off

Any claim to the above must be confirmed in writing by a director of PlumbTherm Systems LTD.

Information not to submit

Users must not submit the following through any form or email on this website:

• Payment card details or bank account information
• Property access codes, key safe codes or security credentials
• Private tenant data without appropriate authorisation
• Confidential building documents or planning materials
• Gas or electrical emergency information
• Instructions that could compromise safety
• Sensitive personal information beyond what is necessary for an enquiry

Intellectual property

All content on this website — including text, design, graphics, icons, SVG elements and code — is the property of PlumbTherm Systems LTD or its licensors and is protected by applicable intellectual property law. Unauthorised reproduction, copying or distribution is not permitted.

Limitation of liability

To the fullest extent permitted by applicable law, PlumbTherm Systems LTD is not liable for any direct, indirect, incidental, consequential or special loss or damage arising from:

• Use of or inability to use this website
• Reliance on information contained on this website
• Submission of enquiry information through this website
• Any third-party content or linked websites

Changes to these terms

These terms may be updated from time to time. Continued use of the website following changes constitutes acceptance of the updated terms. The current version of these terms is always available at this URL.

Governing law

These terms are governed by the laws of England and Wales. Any dispute arising from the use of this website is subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

PlumbTherm Systems LTD
Company number: 17352502
Address: 33, Brion Place, London, E14 0SP, United Kingdom
Email: [email protected]