Legal

Privacy Policy

Last updated: August 2026

Who we are

This website is operated by PlumbTherm Systems LTD, a private limited company registered in England and Wales. Company number: 17352502. Registered address: 33, Brion Place, London, E14 0SP, United Kingdom.

For privacy-related queries, contact us at:[email protected]

What data we collect

We collect personal data only when you choose to contact us or submit an enquiry through this website. Data collected may include:

  • Your name
  • Email address
  • Phone number (if provided)
  • Property location or description
  • Details of the installation enquiry you have submitted
  • Any other information you choose to include in your message

We do not use automated profiling, behavioural tracking or third-party advertising systems.

How we use your data

Your data is used only to:

  • Respond to your installation enquiry
  • Discuss the plumbing, heating or air-conditioning requirements you have described
  • Communicate service information relevant to your enquiry
  • Comply with legal obligations

We do not sell, rent or share your personal data with third parties for marketing purposes.

Lawful basis for processing

We process your data under the lawful basis of legitimate interests — to respond to your installation enquiry — and contract where installation services are being discussed or agreed. Where required, we will rely on your consent.

How long we keep your data

Enquiry data is retained for as long as necessary to manage your enquiry and any resulting installation discussions. Data is deleted once it is no longer needed for the purpose for which it was collected, unless legal obligations require longer retention.

Your rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Data portability (where applicable)
  • Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, contact us at[email protected].

Cookies

This website uses essential cookies to function correctly. For more information, see ourCookie Policy.

Important — information not to submit

Please do not submit payment details, bank account information, access codes, private tenant data, confidential building documents, unsafe system instructions, gas appliance details requiring urgent attention, electrical safety emergencies or sensitive property information through our contact or enquiry forms.

Urgent safety concerns related to gas, electrical systems or structural hazards should be directed to the relevant emergency services, qualified contractors or appropriate authorities — not to this website.

Changes to this policy

This privacy policy may be updated from time to time. Material changes will be reflected here with an updated date. Continued use of this website following changes constitutes acceptance of the updated policy.

Contact

For any privacy-related queries:
PlumbTherm Systems LTD
Email: [email protected]
Company number: 17352502